1. AGREEMENT TO TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and _ (“Company,” “we,” “us,” or “our), concerning your access to and use of the EV Charge Partners website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected to i(collectively, the “Site”).You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL THESE TERMS OF USE, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The Site may occasionally post additional terms and conditions or documents, which are hereby expressly incorporated herein by reference. We reserve the right to alter or amend these Conditions of Use at any time and for any cause, at our sole discretion. The “Last updated” date of these Conditions of Use will be updated to inform you of any updates, and you renounce any claim to specific notice of each change. Every time you use our Site, please check the applicable Terms to know which ones are in effect. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competitIon laws of the United States, international copyright laws, and international! conventions. The Content and the Marks are provided on the Site ‘AS IS’ for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site, as well as to download or print a copy of any portion of the Content to which you have lawfully gained access, exclusively for your own personal, non-commercial use. This is granted as long as you are eligible to use the Site. We reserve all ownership rights to the Site, the Content, and the Marks that are not specifically granted to you.

3. USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current, or future use of the Site (or any portion thereof).

4. PROHIBITED ACTIVITIES

The Site may only be accessed and used for the purposes for which it is intended by us. The use of the Site for any commercial purposes other than those we have expressly permitted or supported is strictly prohibited.

As a user of the Site. you agree not to:
● Systematically retrieve data or other content from the Site to create or compIle, directly or indirectly, a collection, compIlation, database, or directory wIthout wrItten permission from us.
● Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account InformatIon such as user passwords.
● Limitations on the use of the Site and/or the Content therein may be enforced by security-related features of the Site, including features that circumvent, disable, or in any other way interfere with features that limit or restrict the use or copying of any Content.
● Disparage, tarnish, or otherwIse harm, in our opinion, us and/or the Site.
● Use any information obtained from the Site In order to harass, abuse, or harm another person.
● Make improper use of our support services or submit false reports of abuse or misconduct.
● Use the SIte in a manner inconsistent wIth any applIcable laws or regulations.
● Engage In unauthorized framing of or linkIng to the Site
● Upload or transmit (or attempt to upload or to transmIt) vIruses, Trojan horses, or other material, Including excessive use of capital letters and spamming (continuous posting of repetitive text), that Interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or Interferes with the use, features, functions, operation, or maIntenance of the Site.
● Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining. robots, or simIlar data gathering and extraction tools.
● Delete the copyright or other proprietary rights notice from any Content.
● Attempt to impersonate another user or person or use the username of another user.
● Upload or transmit (or attempt to upload or to transmit) any material that acts as a passIve or active information collection or transmission mechanIsm, IncludIng without limitation, clear graphIcs interchange formats (“gifs”), 1×1 pixels. web bugs, cookies. or other similar devices (sometimes referred to as “spyware” or “passIve collection mechanisms’ or “pcms”).
● Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
● Harass, annoy, intimidate. or threaten any of our employees or agents engaged In providIng any portion of the Site to you.
● Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the to you.
● Copy or adapt the SIte’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
● Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
● Except as may be the result of standard search engine or Intemet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
● Use a buying agent or purchasing agent to make purchases on the Site.
● Use, launch, develop, or distribute any automated system that accesses the Site, including without limitation any spider, robot, cheat utility, scraper, or offline reader, as well as using or launching any unauthorized scripts or other software, unless the result is potentially expected from a standard search engine or Internet browser usage.
● Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue- generating endeavor or commercial enterprise.

5. USER GENERATED CONTRIBUTIONS

The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

● The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moraJ rights of any third party.
● You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
● Your Contributions may be used by us, the Site, and other users of the Site in any manner permitted by the Site and these Conditions of Use if you are the original creator and owner of them or you have obtained all applicable licenses, rights, consents, releases, and permissions.
● You have the written consent, release, and/or permission of each and every identifiable indIvidual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
● Your Contributions are not false, inaccurate, or misleadIng.
● Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
● Your ContributIons are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
● Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
● Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person ana to promote violence against a specific person or class of people.
● Your Contributions do not violate any applicable law, regulatIon, or rule.
● Your Contributions do not violate the privacy or publIcity rIghts of any third party.
● Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
● Your Contributions do not Include any offensive comments that are connected to race, national origin, gender, sexual preference, or physIcal handicap.
● Your ContributIons do not otherwise vIolate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.

Any use of the Site In violation of the foregoing ‘violates these Terms of Use and may result in, among other things, termination or suspensIon of your rights to use the Site.

6, CONTRIBUTION LICENSE

You agree that we may access, store, process, and use any information and personal data that you provide following the terms of the PrIvacy Policy and your choices (includIng settings).

By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

7. SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site “Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercIal or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

8. SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, Including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitatIon, notice, or liability, to remove from the Site or otherwise disable all flIes and content that are excessive m size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

9. TERM AND TERMINATION

These Terms of Use shaJI remaIn In full force and effect whIle you use the SIte. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO,IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENYACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN lP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON,INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING,IN OUR SOLE DISCRETION.

Suppose we terminate or suspend your account for any reason. In that case, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right la take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

10. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any Information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

11- GOVERNING LAW

These Terms shall be governed by and defined following the laws of Govt. of India and yourself irrevocable consent that the courts of Ernakulam shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

12. DISPUTE RESOLUTION

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties Individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there Is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there Is no right or authority for any Dispute to be brought in a purported representative capacity on behalf or the general public or any other persons.

Exceptions to Arbitration

The Parties acknowledge and agree that the following Disputes are not covered by the above provision regarding binding arbitration: (a) any Disputes seeking to enforce or protect, or relating to the legality of, any intellectual property rights of a Party; (b) any Dispute involving, or resulting from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. If any part of this provision is determined to be unlawful or unenforceable, neither Party will choose to arbitrate any Dispute falling under that portion; instead, such Dispute shall be resolved by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties hereby consent to the personal jurisdiction of such courts.

13. CORRECTIONS

There may be information on the Site that contaIns typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice

14. DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCI_AIM ALL WARRANTIES, EXPRESS OR IMPLIED, 1N CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONA INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER. RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4)ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5)ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, ANDOR (6)ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERtALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT. ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED ‘WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO ORIN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD_PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM ORIN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTlON WHERE APPROPRIATE

15. LIMITATIONS OF LIABILITY

IN.-NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY. FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST.REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE STE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR-ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US UNDER CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.IF- THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorney’s fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

17. USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action agaInst us arising from any such loss or corruption of such data.

18. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Electronic communications include messages sent to us via email, website visits, and online form submissions. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communications be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES. POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws In any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS,AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES. POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requIrements under any statutes, regulations, rules, ordinances, or other laws In any jurisdiction which require an original signature or delivery or retentIon of non-electronic records, or lo payments or the granting of credits by any means other than electronic means.

19. MISCELLANEOUS

These Terms of Use and any policies or operating rules posted by us on the Site or with respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage: delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

20. CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:

EV Charge Partners Private Limited
7H, Century, 560-562, Anna Salai,
Teynampet, Chennai – 600018

Phone: +91 90870 16300
Email: crm@evcp.in
Refund Policy
If, for any reason, you are not completely satisfied with a purchase/availing service, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products or service that you purchased with us.
CHARGING SERVICE
USER REGISTRATION
The person who is using the service should be registered to the system as a user/ customer. For registering as a user/ customer the person who uses the service should download the Ev Charge Partners Charging application from the Play store or Apple store and register themselves as user/ customer by providing personal information such as phone number, email & name. The user can use either their phone number & email for registering purpose. Additional personal information might be required after registration subject to services requested by the user/ customer.
CONNECTION TO THE SERVICE
The user can access the charging points with the help of EV Charge Partners Charging App.
CHARGING SESSION
The charging session starts from the time when the user starts the session through app/ RFID Key & the session is considered ended when the timer runs out for the session. Also, the session is considered ended if the user/ customer terminates the session manually from the App/ RFID Key It is the customer’s responsibility to make sure the charging begins & completes correctly.
PROCEDURE FOR REQUESTING REFUND
In case where the user/ customer needs a refund, it can be raised through sending an email to crm@evcp.in with the reason for refund of fee. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/ settlement of the refund requests can take up to 5 to 7 business days.
ELIGIBILITY CRITERIA FOR REFUNDS
● The device is unable to provide output even when there is power supply.
● The device is inaccessible due to any software/ firmware related issue from the EV Charge Partners Charging team.
● The device stopped abruptly due to some technical issues. Here, in cases where there are Energy consumption values, partial refund can be done based on the usage.
● In cases where the payment was successful & the user was unable to go to the booking page, the transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.
For any other cases, in cases where the payment has failed, refunds shall not be considered as the user will be refunded automatically within 7 business days by the payment gateway itself.

Any failure/ error happening during the transaction time can be from both parties (EV Charge Partners Charging team & the Payment Gateway). In these cases, transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.
PRODUCT
DEFINITIONS
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Turiya EV Charge Partners Pvt Ltd , 7H , Centruy Plaza , Anna Salai , Chennai, Tamilnadu, India..
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to EV Charge Partners Charging , accessible from https://evchargepartners.in
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER RETURN/REFUND RIGHTS
You are entitled to cancel Your Order within 7 days if the product is damaged when received.
The deadline for return/return an Order is 3 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of return/refund, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: crm@evcp.in
By phone number: +91 90870 16300
CONDITIONS FOR RETURNS/REFUND
In order for the Goods to be eligible for a return, please make sure that:
● The Goods were purchased in the last 3 days
● The Goods are in the original packaging
● The Goods are with proper purchase details.
● The following Goods cannot be returned:
● The supply of Goods made to Your specifications or clearly personalized.
● The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
● The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
● The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
RETURNING GOODS
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
7H, Century, 560-562, Anna Salai, Teynampet, Chennai – 600018

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: crm@evcp.in
By phone number: +91 90870 16300